While every customer site is unique, there are several tasks and steps customers should take prior to Ethernet installation to help minimize delays and complications. This guide will provide information to help customers understand how to prepare the environment prior to the site walk. In some cases, a site walk may not be needed, especially if the building is already Ethernet Enabled.

Customer Hand-off type will be specified on the order received by Frontier. If during the site walk the local contact specifies a different type of hand off, the order will need to be modified by your Account Executive.

To ensure readiness for Ethernet installation, please be sure to be familiar with the location and availability of these items. If these elements are missing or inadequate, or customer is unable to locate them, the installation may be delayed.

• The exterior building entrance facility refers to the infrastructure and components located outside of a building that facilitate the connection of the building’s telecommunications system to Frontier’s network. In other words, this is how Frontier’s service gets from the road, or right-of-way (ROW) to just inside the customer’s building.

• Customer must provide a cable path for the Frontier fiber on their outside property. This is typically referred to as a conduit, which is a protective tubing or piping designed specifically for enclosing and safeguarding optical fiber cables when they are installed outdoors.
• This allows Frontier to install the fiber from the roadway, or right-of-way (ROW), typically underground, to the Minimum Point of Entry (MPoE) which is the near.
• Conduit size must be a minimum of 2”, but preferably 4” with a pull string.

All building permits and/or building paperwork should be coordinated directly with the building owner in preparation of a successful Ethernet service installation. Customer should also work directly with the building owner or building responsible individual to discuss any existing facility questions.

The Minimum Point of Entry (MPoE) is the initial spot where Frontier’s fiber Ethernet services enter a building and is the demarcation between Frontier’s and the building owner’s responsibilities.

• Location: The MPoE is usually located on the exterior wall of a building or just inside the building, in a basement, utility room, or telecommunications closet. The specific location may vary based on the building’s design and layout.
• General description: The MPoE often consists of conduits, cable trays, and sometimes a small room or enclosure that houses the telecommunications equipment, such as network interfaces, demarcation boxes, or cross-connects.
• Critical – Demarcation extension / Internal Wiring: Frontier will not extend service beyond the MPoE unless specified in the order or provided in conjunction with a Frontier Managed Network Service. Charges may apply.

Available Backboard Space or Data Equipment Room

• The customer must provide a backboard if one is needed for the installation. The backboard must be 4 feet x 4 feet x 3/4 inches.
• Variations of backboard can be discussed at the site walk.

• Frontier will utilize common building telecom riser shafts where available. The customer is responsible for any necessary core drilling or other premise work.
• Frontier typically does not require intra-building metallic conduit for fiber optic cable. However, in cases where Clearcurve cable cannot be used effectively, conduit may be required. If the building owner mandates conduit, it is the customer’s responsibility to provide it.
• The standard interface for the demarcation with Frontier equipment will be a CAT 5 connector or optical connector in the proposed cabinet, bay or wall space based on the type of service requested by the customer.
• The type of interface will be determined at the site walk.
• Building Local Area Network (LAN) Connections.
• Standard RJ-45 Connector
• Standard Single-Mode Fiber Connector
• Standard Multi-Mode Fiber Connector

• The customer must provide commercial AC power for Frontier’s equipment.
• The amperage, number and type of receptacles will be determined at the site walk.
• Dedicated circuits backed up by UPS/generator systems are highly recommended.
• Frontier, at its discretion may accept alternative power arrangements such as -48V DC. Options will be discussed at the site walk.
• Network Interface Devices (NIDs) installed on customer premises may be connected to surge-protected electrical circuits when required. While Frontier does not specifically recommend the use of surge protectors, customers must provide all necessary power for the equipment.
• If a surge protector is needed but not provided, and Frontier’s equipment is damaged as a result, the customer will be responsible for the cost of repair or replacement.
• The customer must provide adequate grounding capability.
• The customer must also provide a 120V AC, 20A convenience outlet for Frontier’s use.

• Customer must provide ¾” metallic conduit from the Frontier equipment to a Frontier approved building ground. Frontier will run the appropriate gauge wire to the Frontier approved ground connection.
  
  Grounding options are:
  • Building Service Ground
  • Main Electric Box
  • Building Steel